◆ FAQ · Straight Answers
Everything, answered.
The most-asked questions across the app, supplements, coffee, tea, apparel, orders, shipping, and the Pack. Tap a tab. If it's not here, ping us.
The App
WOLV App · Wins, streaks, access.
Stack wins every day. Free, no subscription. Everything about the app.
How do wins work?
Every day starts at zero. Train, eat right, sleep, meditate, journal, check on a packmate, and each one logs a win. No cap, no penalty. One win keeps your streak alive. Your lifetime wins move you up the ranks, Slate to Aurum.
What are the ranks?
Your lifetime wins move you up eight ranks, from Slate to Aurum. Wins never get taken away. The top two ranks also take a long streak and wins in every pillar.
How much does the app cost?
Free for everyone. iPhone, Android, and web app. No card required. No trial. No gotcha.
iPhone or Android?
Both. iPhone through TestFlight (Apple's free beta app) while our App Store listing gets finished, Android on Google Play, or use the web app on any phone or computer.
Is cycle tracking private?
Yes. Female-only feature, private by default. Data stays in your account. Nothing shared to the Pack unless you turn it on. No monthly add-on cost.
What is Wolfy AI?
Voice-first coach fed by your data. Ask anything · "what should I train today?", "what should I eat?", "how do I get one more win today?". Wolfy answers with your actual numbers, not generic advice. Meal-logging works by photo or voice too.
What is the Product Scanner?
Point at any label. Supplement bottle, food package, ingredient list. And the WOLV Standard grades it A to F in about 4 seconds. Real ingredients, real doses, real transparency vs junk fillers and prop blends.
What are Pack Points and XP?
Complete challenges (30-day standards, morning momentum streaks, no-alcohol runs) to earn Pack Points and XP. Climb the ranks. The Pack sees who shows up. Not a vanity metric. Actual proof-of-work.
Supplements
WOLV supplements · real doses, no BS.
Every formula. Every ingredient. Every dose printed clean.
What's in the line?
Dreamfuel (sleep), Elevate (nootropic focus), Equilibrium (mood support), Instinct (testosterone support), Afterhours (night-out recovery), Vitalis (longevity), Creatine, and more rolling out. See the full lineup at /collections/wolv-supplements.
How fast will I feel it?
It depends on the formula. Some are taken around a moment, like Dreamfuel before bed or Afterhours before a night out. Others, like Elevate, Instinct, Equilibrium, and Vitalis, are built for consistent daily use over a few weeks. Each product page says how to take it. Either way you are covered: run any product for 30 days, and if it is not working, email us within 30 days of delivery for a full refund.
Do you use proprietary blends?
No. Every ingredient printed at its exact dose on the label. No hidden ratios, no sprinkle doses hiding behind a "proprietary formula" label. If it's in the bottle, you see how much.
Are doses clinical?
Yes. Every active ingredient dosed at the amount studied to work. Not the cheap-out sprinkle amount most brands ship. Full dose per serving, printed on the panel.
Where are they made?
Manufactured in the US in a GMP-compliant facility. Small-batch. Third-party lab tested every batch. COAs available for every SKU.
Any fillers or additives?
No silicon dioxide. No magnesium stearate. Approved flow agent is Nu-Flow (organic rice hulls). Every "other ingredient" printed on the label. If a carrier is required for a plant extract (e.g. maltodextrin for a spray-dried extract), it's disclosed.
Are they third-party tested?
Yes. Every batch. COAs on file. Ping support@thewolvlife.com to request the COA for your bottle's lot number.
Can I subscribe and save?
Subscribe & Save 15% off. Every 2 or 4 weeks. Skip, pause, or cancel from your account any time. No hoops.
Coffee
WOLV coffee · USDA Organic. No shortcuts.
The cleanest cup we could source. USDA Organic. Roasted in the USA. Every step traceable.
Is the coffee USDA Organic?
Yes. USDA Organic certified by Americert International. Not "organic-style" or "natural". The full USDA seal, verified by third-party audit. No synthetic pesticides. No mystery sourcing.
Where are the beans from?
Ascend is a three-origin Arabica-Robusta blend from Colombia (Huila), Sumatra, and Tanzania. Every bag is roasted and sealed in South Florida, USA.
What roast level?
Medium-Dark. Vibrant, bold, uncompromising. Not burned, not bitter.
How fresh is it?
Roasted and sealed in South Florida, USA, in oxygen-barrier pouches with a degassing valve.
Whole bean or pre-ground?
Your call. Ascend, Nectar, and Solera come Whole Bean, Drip Ground, or Espresso Ground. Eclipse comes Whole Bean, Coarse Ground, or Espresso Ground. Subzero comes Whole Bean, Coarse Ground (cold brew), or Drip Ground. Awaken comes pre-ground for drip and pour over. Same price for every option.
Can I subscribe?
Subscribe & Save 15%. Every 2 or 4 weeks. Skip, pause, or cancel any time.
Tea
WOLV tea · organic herbs, honest blends.
Sourced from USDA Organic herb suppliers. Blended in small batches. Real doses, real benefits, no fillers.
Is WOLV tea USDA Organic?
The herbs we source are USDA Organic. The finished tea blends themselves are not USDA-certified. That's the honest version. A lot of "organic tea" brands blur this line and we won't. The plants are certified organic. Our blending facility isn't USDA-audited (yet), so we can't put the USDA seal on the finished blend.
What teas do you make?
Seven loose-leaf blends: Rise N Grind, Fit Life, Gut Guru, Guards Up, Tea-Tox, Let's Unwind, and Anxi-At-Ease. Full lineup at /collections/wolv-teas.
Loose leaf or tea bags?
All loose-leaf. Brew it hot, iced, or in a bottle with a strainer. Each product page has the measurements.
Caffeine content?
Rise N Grind and Fit Life have natural caffeine from green tea and yerba maté. Gut Guru, Guards Up, Tea-Tox, Let's Unwind, and Anxi-At-Ease are caffeine-free.
Can I subscribe?
Subscribe & Save 15%. Every 2 or 4 weeks. Skip, pause, or cancel any time.
Apparel
Pack-made gear.
What we wear on trail, in the gym, and on the couch. Made to last.
What sizes do you carry?
Adult XS through 3XL depending on the piece. Kids' apparel (Little WOLV) sized separately. Size chart is on every product page.
Print or embroidery?
Depends on the item. Some are printed, some embroidered, some both. Joggers are embroidered only (not printed). Each product page lists the print method.
Ethical sourcing?
Where possible, OEKO-TEX certified fabric. Manufactured by partner shops we vet. We name the shop on each PDP.
How long does apparel take to ship?
Apparel is made to order. Every piece goes into a production queue when you order it. It ships in 3 to 5 business days.
Will my apparel order all ship together?
Not always. Each piece is made to order and goes into its own queue. If you order a sweatshirt and joggers and the joggers finish first, we ship them the minute they're done rather than making you wait on the sweatshirt. Sometimes both pieces finish together and ship in one box. Either way, every shipment gets its own tracking email.
Can I return apparel?
Standard 30-day guarantee applies. Email support@thewolvlife.com with your order number. Note: custom-embroidered pieces (wolf customizer, personalized) can't be returned unless there's a manufacturing defect, since they're made specifically for you.
Orders & Shipping
Getting it to you.
Free shipping, honest windows, easy returns. No games.
How much is shipping?
Free shipping on every order. Always. USA-wide. No minimum, no threshold. US addresses only for now.
How fast does my order ship?
Coffee, tea, supplements: order by 3pm ET Monday to Friday (11am ET Saturday) and it ships the same day. Free USPS shipping usually arrives in 4 to 5 business days. Need it faster? Express (USPS Priority, 2 to 3 business days) is $9.99 at checkout.
Apparel: made to order, usually ships in 2 to 7 business days (embroidered pieces a few days longer). Each item ships as it finishes. An order with multiple pieces may arrive in separate shipments.
What's your return policy?
30-day money-back guarantee. Try any WOLV product for 30 days. If it is not for you, email support@thewolvlife.com within 30 days of delivery with your order number and we refund you in full. Full details in our refund policy.
Can I change or cancel my order?
Within 60 minutes of placing it. Email support@thewolvlife.com ASAP with your order number. After 60 min, most orders are in prep and can't be changed. Once shipped, use the return policy above.
Do you ship internationally?
Not yet. We ship to US addresses only.
Where's my tracking?
Emailed the moment your label prints. If you didn't get it, check spam or reply to your order confirmation email. Support: support@thewolvlife.com.
Pack & Ambassador
Join the Pack.
The community around WOLV. How ambassadors, followers, and the Pack app itself work together.
What is the Pack?
The community layer inside the WOLV App. Accountability partners, daily Howl posts, challenges with Pack Points, rankings, forum, live rituals. Not vanity, not follower counts. Real people showing up.
How do I become an ambassador?
Apply at /pages/pack. If accepted, you get 20% off for as long as you're in the Pack, plus your own code that gives your followers 15% off everything, apparel included. You earn 10% commission on their orders, rising to 12.5% after $1,500 and 15% after $4,000 in lifetime sales.
Do followers get a discount?
Yes. When they use an ambassador code, they get 15% off, apparel included, and the ambassador earns commission.
Do ambassadors get the app?
Yes. The app is free right now for everyone, and ambassadors are locked in. Also included: early access to drops, direct feedback loop, and Pack-only rituals.
Impact · 1% Gives Back
Every order gives back.
1% of every WOLV order funds the lands and people behind every product.
What is 1% Gives Back?
A minimum of 1% of every WOLV order funds quarterly campaigns supporting coffee-growing communities, tea herb sources, and the lands behind our products. Full receipts + campaign updates live inside the WOLV App and on our impact page.
Where does the 1% go?
Rotating quarterly campaigns. Recent ones have funded farmer bonuses at our origin farms, reforestation in coffee-growing regions, and clean-water projects. Every dollar tracked; every campaign published with receipts.
Can I see where my slice went?
Yes. App users see the impact ledger in the app under Pack > Impact. Non-app customers can see the current campaign at any time via the site.
Account
Your account.
Sign in, order history, subscriptions, and deleting your account.
How do I sign in?
Sign in with the email you used at checkout. We send a one-time code to that email. No password to remember. Sign in at /account.
Where do I manage my subscription?
Sign in at /account → Subscriptions. Skip, pause, swap flavors/frequency, or cancel any time. No hoops, no phone call required.
How do I delete my account or data?
Request at /pages/delete-account or email support@thewolvlife.com with subject "Delete my account". We honor the request within 30 days per privacy policy.
Where's my invoice / receipt?
Your order confirmation email is your receipt. Also viewable in your account under Orders. Need a formatted invoice? Email support@thewolvlife.com.
Didn't find it? We got you.
Support answers in ~24 hours, usually faster. Real humans, no bots.
The Pack